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With Government Roads, the Customer Is Always Wrong

April 22, 2014
Car queue in the bad traffic roadBenjamin Wiegold writes in today's Mises Daily:
By allowing for more than one provider, not only will each develop their own areas of specialization, but competition will help all providers figure out what works and what doesn’t in terms of the bottom line: maintaining happy customers. The popular phrase “the customer is always right” applies quite well to the business world, but when it comes to the roadways, the customer, i.e., the average citizen, is typically wrong in the eyes of law enforcement and legislators. Whereas entrepreneurs in a market setting try to anticipate changes in consumer demand in advance and to solve potential problems before they become problems, bureaucrats simply resort to blaming those they are supposed to be helping, while they allow unsolved problems to compound upon one another.

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